How Healthcare Organisations can Increase the Efficiency of Internal Communications
7 minute read
Things change fast in the healthcare industry. Regulations, processes, and technologies are constantly evolving; effective internal communication is crucial to ensure that every person in your organisation is up to speed.
Conferencing services and virtual meetings increasingly help healthcare professionals improve internal communications, connect with each other faster, and increase the quality of patient care.
The Importance of Internal Communication in Healthcare
Studies have shown that up to 85% of errors in the workplace can be attributed to poor communication. In an industry where misinformation can affect the lives of patients, having an iron-clad internal communications plan is crucial to your healthcare organisation.
Whilst poor internal communication can affect a patient’s experience, it also has a negative impact on your staff. When staff members are unclear on their job roles, responsibilities or performance, it can lead to dissatisfaction and increase churn in your workforce.
On the other hand, having effective, regular communication among your medical teams has the following benefits:
- Increased employee satisfaction and retention
- Improved patient care
- Significant reduction in errors caused by miscommunication
- Better collaboration and teamwork
- Increased loyalty and engagement with your organisation
Using Assisted Services for More Efficient Communications
There are no slow days in healthcare, and in an increasingly mobile workforce it has become even harder to schedule meetings with your teams when you need to. When everyone is so busy, getting everybody together on a conference call at the same time can seem impossible.
When attendance is left up to your participants, people often dial in late or not at all, which interrupts proceedings and results in more work having to catch up people who did not attend.
During an Assisted Teleconference, our operators dial out to you and your participants and join everyone into the conference as required. This means that nobody has to dial in themselves, enter any passcodes, or remember to join the meeting. They will simply receive a call before the meeting is due to begin. Your conference starts on time, with all participants, and interruptions are kept to a minimum.
Operator-assisted conference calls have the following benefits:
- Better attendance rates
- Meetings start on time
- Fewer interruptions
- A professional start to the meeting with formal introductions
- Call quality checks ensure that everyone is heard clearly
- Effortless booking – manage daily, weekly or monthly scheduled meetings with one booking
- No dial numbers, codes or passcodes – just provide the phone numbers and we’ll do the rest