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Video System Support Request

Contact Details

Company Name: *
Contact Name: *
Email: *
Phone: *

System Details

Manufacturer: *
System Model: *
Serial Number: *
Software Version: *

Fault Description:


*If unable to check, please specify the reason in the box Fault Description.*

Reboot the video system *
Via the user interface, admin web interface, or by unplugging the power supply.

Power Cycle *
- Make sure power supply is well functioning
- If not working, please let us know as "Faulty power supply"

Cables *
Please check every cables outgoing of the system:
- Network RJ45 cable
- Audio cable
- Video cable connected to display
- Video cable connected to laptop

Switches/Routers *
Please check the ports being used on switches and routers by the unit.
You might need to ask to your IT Team to check this step.

Recent Change in Network? *

* Confirm above details are accurate.