Contact Details Company Name: * Contact Name: * Email: * Phone: * System Details Manufacturer: *---LifesizePolycomAvayaAverOther (Specify in System Model) System Model: * Serial Number: * Software Version: * Fault Description: Troubleshooting *If unable to check, please specify the reason in the box Fault Description.* Reboot the video system * ---CheckedUnable to check Via the user interface, admin web interface, or by unplugging the power supply. Power Cycle * ---CheckedUnable to check - Make sure power supply is well functioning- If not working, please let us know as "Faulty power supply" Cables * ---CheckedUnable to check Please check every cables outgoing of the system:- Network RJ45 cable- Audio cable- Video cable connected to display- Video cable connected to laptop Switches/Routers * ---CheckedUnable to check Please check the ports being used on switches and routers by the unit.You might need to ask to your IT Team to check this step. Recent Change in Network? * ---YesNo * Confirm above details are accurate.