Postal: Suite 8074, 17B Farnham Street, Parnell, Auckland, 1052
0800 453 630 | 09 973 0187

Support Services Agreement

Chorus Call Australia provides 4 levels of Support Services: Chorus Call Care, Care +, Care 1 and Call Out.

Support Hours are Monday to Friday, 9am to 7pm (NZST, New Zealand Standard Time), excluding public holidays.

All prices are GST excluded.

Support Subscription

Care
$99

/ Month

12 Months Contract
Remote Support
Support Line 0800 453 630
Standard Lodging Form
3 Hours for Level 1 Assessment
 
 
 
Care +
$299

/ Month

12 Months Contract
Remote Support
Dedicated Support Line
Personalised Lodging Form
1 Hour for Level 1 Assessment
Quarterly reports on Usage, Support tickets, KPIs, & Preventative Maintenance

One-Off support

Care 1
$110

/ Hour

No Contract
Remote Support
Support Line 0800 453 630
Standard Lodging Form
3 Hours for Level 1 Assessment
 
 
 
Call Out
$160

/ Hour

2 Hours Minimum
On-site Support
Support Line 0800 453 630
Standard Lodging Form
48 Hours for On-site Assessment
 
 
 

Terms & Conditions

Support will be provided on all video hardware solutions purchased through Chorus Call Australia covered by a manufacturer’s warranty. A Level 1 Assessment will be conducted to diagnose the issue. If the issue is determined to be a hardware fault and the unit is covered by a manufacturer’s warranty, support will continue until the issue is rectified. If the issue is determined to be related to the customer’s network, associated systems, or if the unit is not covered under warranty, a quote will be provided on the expected cost of support. Remote support is commonly used for software commissioning or unit configuration via a secured remote access on a local computer. On-Site Support is also available with a service technician for which a Call Out Fee will apply (min 2 hours).