Postal: Suite 8074, 17B Farnham Street, Parnell, Auckland, 1052
0800 453 630 | 09 973 0187

SUPPORT

0800 453 630
nzsupport@choruscall.com

Teleconferencing Support

Available:
24/7

NZ Toll Free –  0800 446 958
Australian Toll Free – 1800 202 229

If you require assistance during your conference call, press *0 to signal an operator, or hang up and dial one of our toll free numbers (above.)

Click here for a complete list of unassisted conference features.

Video Conferencing Support

Available:
Monday to Friday
9:00 AM – 7:00 PM
New Zealand Standard Time (NZST)

*excluding public holidays.

Support for technical issues with any unit purchased from Chorus Call  is available Monday to Friday between the hours of 9:00 AM and 7:00 PM New Zealand Standard Time (NZST), excluding public holidays.

Support will be provided to any units purchased from Chorus Call that have current and up to date Assurance Maintenance Service (AMS), or where support is included in the cost of the unit purchased.

Chorus Call New Zealand will provide level 1 support to diagnose the issue. If the issue is determined to be a fault in the video and audio unit, support will continue until the issue is rectified. If it is determined the issue is related to the customer’s internal network, other associated systems or any hardware that isn’t under AMS, a quote will be provided on the expected cost of support.

For additional information, please call us on 0800 453 630 or lodge your support ticket HERE.

Events & Webcasts Support

Available:
Monday to Friday
9:00 AM – 7:00 PM
New Zealand Standard Time (NZST)

*excluding public holidays.

Call: 0800 453 630

Email: nzsupport@choruscall.com